According to chapter 4 of the Constitution of Kenya. The following are the rights that a consumer has. A consumer is any willing party willing to part with their money in exchange for goods or services. As a tech blogger I have written other articles regarding buying electronics. This here is a nice addition to those articles too.
(1) Consumers have the right–
(a) to goods and services of reasonable quality;
(b) to the information necessary for them to gain full benefit from goods and services;
(c) to the protection of their health, safety, and economic interests; and
(d) to compensation for loss or injury arising from defects in goods or services.
(2) Parliament shall enact legislation to provide for consumer protection and for fair, honest and decent advertising.
(3) This Article applies to goods and services offered by public entities or private persons.
Also read
How to buy second hand electronics
How to avoid buying falsely advertised goods
United Nations
These are the United Nations guidelines for consumer protection. These rights are internationally recognized and should be taken into consideration whenever problems arise between consumers and suppliers.
For more information you can visit the consumer federation of Kenya website.
- The right to safety – the right to be protected against products, production processes and services that are hazardous to health or life.
- The right to be informed – the right to be given the facts and information you need to make your own choices.
- The right to choose – the right to be able to choose from a range of products and services offered at competitive prices. As a consumer, you have the right to expect satisfactory quality.
- The right to be heard – the right to have your interests as a consumer represented in government policy.
- The right to redress – the right to fair settlement of consumer disputes, including the provision of compensation in relation to the incidence of misrepresentation, the supply of shoddy goods or the provision unsatisfactory services.
- The right to education – the right of access to the knowledge and skills requires to make an informed and confident choice with regard to the purchase of goods and services.
- The right to a healthy environment – the right to live and work in an environment which does not threaten the well being of present or future generations.
- The right to the satisfaction of basic needs – the right of access to such basic essential goods and services as; adequate food, clothing, shelter, health care, education and sanitation.